GENERAL TERMS AND CONDITIONS
1. THE PLAYER WARRANTS –
By engaging in the following act/s:
- Visiting the Lotus Players Club website or any of its casino brands
- Registering an account at any of the casinos – Black Lotus, Lotus Asia or Fone Casinos via the website or by any other means or agency
- Downloading the casinos’ participatory software, or obtaining it by alternative means
- Installing and/or operating such software – utilising any Guest or Real Account at the Lotus Players Club Group of Online Casinos
- Accepting any prize from the Lotus Players Club casinos
That the following limitations shall apply:
1.1 (a) Players must be of legal age i.e. over the age of 18. Participation in the casino games is open to those individuals who are residents of places where jurisdictions or administrations where such participation is legally permitted. Any participation is entirely at the legal discretion and responsibility of the player, as well as any risk thereby incurred.
1.1 (b) Due to legal and commercial reasons, and/or as a consequence of financial transaction regulations, the Lotus Players Club Group of Online Casinos cannot offer any registrations to the following countries:-
• South Africa
• United Kingdom
• United States
1.1 (c) Any employees of the Lotus Players Club Group of Online Casinos, its licensees, wholesalers, distributors, subsidiaries, affiliates, advertising agencies, promotional or other agencies, retailers, and members of immediate family of any of the above, are not eligible to participate in any game presented by the Lotus Players Club casinos. Any game played by an ineligible person, and any winnings accrued thereof, shall be considered null and void.
1.1 (d) The Lotus Players Club Group of Online Casinos offers games meant exclusively for entertainment purposes. Players can participate without wagering money.
1.1 (e) By placing any wager using actual currency recognised as a valid tender, players certify that they are legally entitled to do so in terms of any jurisdiction that may apply to them. Players who do so furthermore accept that the online casino group provides or assumes no responsibility regarding the validity or legality of any such wager.
All financial transactions, including player participation, deposits and withdrawals, can only be made by REAL players in the following currencies worldwide: $ (US, CA), €, ₤, SEK, DKK, NOK.
In the event of any variance between results displayed on the player’s computer/device and the casinos’ gaming server, the result recorded by the casinos’ gaming server will be considered final and binding.
In the event of any dispute arising with regard to wagers and/or winnings, the arbitration and final decision regarding the outcome of any such dispute will rest with the casino group and will be considered to be final and binding.
The payment of any player’s taxes due to any relevant authority is the sole responsibility of the Player.
Lotus Players Club casinos offers anonymity to players, by means of player nicknames, until and unless the Player permits to reveal his/her identity for publicity or promotions by mutual agreement.
1.7 USAGE AND PASSWORDS:
Only one account is allowed per Player, household or IP address. Players are advised and cautioned against allowing any kind of third party access to the player’s account and password. No third party is authorized to use or reuse a player’s account, access information, etc. It is solely the responsibility of the Player to safeguard his or her account details and password. In the event that the Player suspects that his/her information has been accessed by a third party, it is mandatory to inform Customer Service as soon as possible.
We are committed to excellence in customer service. Should you experience any difficulty, please send an email to Customer Service at the Lotus Players Club casino you play at:
- Black Lotus Casino: email@example.com
- Lotus Asia Casino: firstname.lastname@example.org
- Fone Casino: support@FoneCasino.com
2. ADDITIONAL CONDITIONS
The Player further warrants acceptance of the following conditions:
2.1 (a) The terms and conditions applicable to the player’s participation in the abovementioned gaming activities will be agreed to the by the Player in Curacao, N.V.
2.1 (b) Any wager made by the Player will be accepted by the Lotus Players Club Group of Online Casinos in Curacao, N. V. as a consequence of such communication of the wager, without any other act or formality being entered into whatsoever.
2.2 The Player assumes the onus and the responsibility of familiarizing his/herself with the laws pertaining to gaming as applicable to the Player’s own country or area of jurisdiction, and to abide by such laws and/or regulations. The Lotus Players Club operates in Curacao, Netherlands Antilles, and is subject to the laws and regulations of the Netherland Antilles.
2.3 When components and constituents of games are obtained electronically or by other means or are counterfeited, forged, altered or tampered in any way, these are automatically rendered as null and void. Materials are also automatically nullified if illegible, mechanically or electronically reproduced, are accessed by any means other than authorized and legitimate channels. Also, if they contain printing, production, typographical, mechanical, and electronic or any other errors, then again these will be invalidated.
2.4 All materials, components and constituents of any game submitted for prize claims become the property of the Lotus Players Club Group of Online Casinos and shall not be returned.
2.5 The Lotus Players Club Group of Online Casinos shall not be held responsible for lost, late, illegible, incomplete or otherwise damaged, or misdirected requests, prize claims or entries.
2.6 It is the sole responsibility of the Player to withdraw any funds held in the Player’s account. The casino assumes no responsibility for informing a player of collectible account balances. In the event of an account remaining inactive for longer than six months, the Player will forfeit any outstanding balance in the account.
DEFINITION AND TREATMENT OF INACTIVE ACCOUNTS:
2.7 An account shall be defined as inactive in the event of non-use for a period of no less than 6 (six) months. This shall be defined as an absence of deposits, withdrawals, or wagers being made to the account.
2.8 The casino reserves the unrestricted right to the closure of any account that is deemed inactive. Any bonus or cash in such an account will be forfeited.
2.9 In the event of such closure, the cash balance and bonus balance of such an account will be transferred out of the account and the account will be locked.
2.10 If a Player wishes to recover such funds, he/she must contact the casino and request that the cash balance be reinstated. Such funds, where applicable, will be transferred back to the Player’s account to enable access and withdrawal.
3.1 The Lotus Players Club Group of Online Casinos reserves the right to suspend, withdraw or discontinue any game at its sole discretion.
3.2 Casino management reserves the right to refuse or limit any wager presented.
3.3 Lotus Players Club casinos will not be held liable for cancellation of any game due to any reason whatsoever.
3.4 The casino assumes no responsibility or liability for damage caused or claimed due to the following:
- Partial or complete failure of the casinos’ central computer system/s.
- Losses, omissions, errors or delays resulting from telecommunications or any other data transmission system failure.
- Losses caused by natural calamities such as earthquake, flood, lightning or any other natural cause.
- Losses caused due to outbreak of riots, civil disturbances, acts of terrorism or any other acts of hostility howsoever caused.
- Losses caused by acts of government or any other relevant authority, including refusal or withdrawal of licences and/or consents.
- Losses caused by fire, explosion, theft, strikes or industrial action or other malicious damage howsoever caused.
- Losses which may occur through the misuse of any information transmitted via the Internet.
3.5 Either party to these terms (the casino and the Player) shall not commit, or purport to commit, the other party to honour any obligation other than those specifically defined and provided for within these terms and conditions and other applicable rules.
3.6 The terms herewith contained notwithstanding, the Player agrees that if a situation arises where the casino hardware or software does not implement the rules of a game, or does not properly bring about the random number generator, or does not accurately account for play, then the casino will only assume responsibility for the Player’s initial deposit.
3.7 The Player understands and accepts that any form of cheating will lead to the forfeiture of all verified balances in his/her account and that in such a case, the casino reserves the right to legal avenues of redress or remedy, including criminal or civil legal procedures.
3.8 The Player understands and accepts that all participation in gaming is entirely at the Player’s sole discretion and risk, as per the rules, regulations, terms and conditions of the casino, and that such terms may be subject to change from time to time.
3.9 The Player accepts that the terms and conditions depicted herewith constitute the complete and final agreement between the Player and the casino, and also amalgamate all prior agreements, representations and understandings between the Player and the casino.
3.10 The casino reserves full authority to cancel and nullify a Player’s account for any valid reason, and/or to commission an audit of the verified balance in a Player’s account at the time of cancellation.
3.11 The Player herewith irrevocably indemnifies the casino, its shareholders, employees, officers, directors, licensees, distributors, affiliates , subsidiaries, as well as advertising, promotion or other agencies, media partners and other agents from any claim, costs, liabilities or damages that might occur due to:-
THE PLAYER’S ENTRY, USE OR RE-USE OF THE CASINO SERVER
- Use of any materials at or from the casino.
- Participation in any game at the casino.
- The acceptance of any payout or prize from the casino.
Such indemnification shall include (but not be limited to) any actions that may arise as a result of criminalisation or regulation of online or Internet wagering within the Player’s area of legal jurisdiction.
3.12 The Player understands that the terms Lotus Players Club, Black Lotus Casino, Lotus Asia Casino and Fone Casino, and/or any related titles, slogans, images and visual devices as defined from time to time, are the trademarks, service marks and trade names of the company. The Player should note that they do not hold any right to attain or use these trademarks or related methodologies by any means, including access to the website.
3.13 By applying for a real money account at any of the Lotus Players Club casinos, the Player in so doing authorises the casino and/or its designated agent/s to investigate the Player’s creditworthiness relating to such application and/or any subsequent deposits the Player may make.
3.14 The Lotus Players Club fully reserves the right to report any suspicious transactions to the federal or local authority within respective jurisdictions. Such activities, or suspected activities, may include:
- Usage of funds that are suspected to be derived from illegal activities.
- Any perceived intention to conceal funds derived from illegal activities.
- Any suspicion that involvement in casino gaming is intended to facilitate criminal activity.
3.15 Should such activity, or perceived activity, become apparent, the casino may:
- Send a report to the relevant authority.
- Deactivate or close a Player account immediately.
- Withhold any funds held in such an account.
- Refuse registration or admission to any or all Lotus Players Club casino sites or rooms.
3.16 After a Player has created an account, certain documents need to be submitted to the casino for identity verification purposes:
- Valid proof of identity such as a driver’s licence or passport.
- A copy of both sides of all credit or debit cards used to fund the Player’s account.
- A copy of a utility bill (electricity or other), no older than 3 months, with the Player’s name and current address reflected thereon.
3.17 In the event of a monetary withdrawal, the player will receive a Deposit Agreement form which will be emailed to the Player within 48 hours. Completion of this form is mandatory to have any withdrawal processed. Withdrawals are processed Mondays and Thursdays only.
3.18 Any transaction shall be considered invalid if there is any discrepancy between the name and the address of the Player and the name and address associated with the credit or debit card or any other payment method used.
3.19 The Player acknowledges that the casino software, the arrangement and/or presentation of the casino, and all material which may be visually or audibly presented in the course of the Player’s interaction with the casino is the intellectual property of the casino and/or its licensor/s. This includes, but is not limited to, copyrights, domain name rights and trademarks. The Player is not permitted to use or lay claim to any intellectual property as described above.
3.20 Anti-spam policy: Lotus Players Club casinos holds the responsibility of protecting Player information and preventing it from being used in any manner associated with the transmission, distribution or delivery of any unsolicited bulk or commercial email (spam). The casino assures that no Player information will be sold, traded, rented or transferred to any third party outside of its associated or affiliated companies.
3.21 Players accept that the Lotus Players Club Casinos’ standard terms and conditions are applicable to any or all transactions.
3.22 This website is owned by Genesys Technology N.V, Emancipatie Boulevard 31, Curacao. Licenced to provide internet gaming services pursuant to a Master Gaming Licence, further this website is managed by Ardway Limited, DSLR Suite 413, Ftieh Street, Birkirkara Bypass, BKR2940 Birkirkara, Malta, providing casino gaming software and services. Email email@example.com
The Casino is committed to protecting and respecting your privacy. Furthermore, the Casino complies with all applicable data protection and privacy laws.
Neither your money nor your identity is compromised at any time because all information is encrypted, safe and secure.
Our casino security measures include:
- Advanced Security Technology
- Transactional Integrity Safeguards
The Casino will contact you on the email address provided as your login name for all promotions, bonuses and other information.
Unless you agree to your identity being used in promotional material (such as if you win a big progressive jackpot) The Casino guarantees your anonymity. Your personal information, contact details etc. will only be used by the Casino to promote, advertise, communicate and alert you of casino activity, promotions, bonuses and other news that affect your play.
The Casino holds your personal information and will not sell, transfer, trade or rent your details out to any party.
All personal information submitted to the Casino is kept on a Secure server, and is considered privileged and is protected.
The Player has the right to close his/her Casino account at any time by contacting our customer service department, requests to will be dealt with within 24 hours.
Successful credit card deposits are debited from Players’ credit card accounts and credited to Players’ Casino account instantly.
Should a player’s Credit Card/ACH deposit be deferred due to banking errors or delays, the player’s casino account will be credited immediately and deferred billing will commence. If the casino is unable to recover the funds from the player’s credit card/bank account within 72 hours, then deferred billing will cease, and all player winnings, bonuses and loyalty points accrued from the said deposit will be deemed null and void.